Terms of service

Last updated: November 4, 2026

Who we are

This website and the Neatmelt store are operated by ACOBTA PRODUCTION LIMITED (“we”, “us”, or “our”). Our registered office is Room 101A, 1/F., Hing Yip Commercial Centre, 272–284 Des Voeux Road Central, Sheung Wan, Hong Kong.

Our Hong Kong business registration number is 30975304. Our online store is hosted on Shopify.

These Terms govern your use of our website and purchases from us. Our Payment Policy, Shipping & Delivery policy, and Return & Refund Policy form part of the purchase terms. Our Privacy Policy separately explains how we handle personal information; agreement to these Terms does not substitute for any legally required privacy consent.

Using the store

You must be legally able to enter into a purchase contract or have any permission required by applicable law. Provide accurate order and contact information. Do not use the store for fraud, unlawful activity, infringement, or interference with its operation.

Products and prices

Product descriptions, material details, sizes, quantities, prices, and available options appear on the relevant product page. Screen settings can affect color appearance, but this does not limit your rights if goods materially differ from their description.

Prices may change for future purchases. The currency and total payable for your order, including charges collected at checkout, are shown before you confirm payment. Discounts are subject to the clearly disclosed offer conditions.

Orders and acceptance

After you submit an order, we send an acknowledgment. Our acceptance occurs when we send a dispatch confirmation, unless an earlier acceptance is required by law or expressly communicated to you.

We may be unable to accept an order because an item is unavailable, payment cannot be verified, or a material listing error occurred. We will explain an affected cancellation and promptly refund any amount collected for the canceled items. We will not charge an increased price without your agreement.

Payment

Use a payment method offered at checkout that you are authorized to use. Supported methods, currency, payment authorization, and refunds are described in our Payment Policy.

Any installment arrangement requires your separate agreement with the provider shown at checkout. A standard one-time purchase does not authorize recurring charges.

Shipping and cancellations

Review Shipping & Delivery for destinations, dispatch and delivery estimates, shipping charges, and customs arrangements.

Contact us promptly to request a cancellation or address correction. We will tell you whether the order can still be stopped or changed. Statutory cancellation rights remain available where applicable.

Returns and problems with an order

Our Return & Refund Policy explains voluntary returns, damaged or incorrect items, and refunds. Contact us if goods are not delivered or do not match the order. Any applicable legal guarantees and remedies continue to apply.

Website content and external services

Website content is owned or lawfully used by us or the relevant rights holders. You may use it for personal shopping purposes. Other uses require the relevant permission or a legal basis.

External payment or service providers may have separate terms that apply when you use their services.

Responsibility and consumer rights

We are responsible for performing our obligations under the purchase contract and applicable law. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded, including applicable rights relating to faulty goods, misleading descriptions, fraud, or personal injury.

To the extent permitted by law, Hong Kong law governs these Terms. This choice does not remove mandatory protections of the country where you habitually reside, or any right to bring a claim in a court available under applicable consumer law.

Changes and contact

Updates apply prospectively from the date shown. Purchases already made remain subject to the terms applicable when the order was placed, except where a change is required by law or agreed with you.

For questions, contact support@neatmelt.com or +1 760-518-3467. Please include your order number for purchase inquiries.