Payment Policy
Last updated: November 4, 2026
This Payment Policy applies to purchases from Neatmelt, operated by ACOBTA PRODUCTION LIMITED.
Accepted methods and currency
You can pay using the methods offered for your order at checkout. Available methods may vary by country, currency, device, and payment provider. We do not require a payment method that is not offered during checkout.
The final payment currency and total are displayed before you confirm payment. If your card or account uses a different currency, your provider may apply its own exchange rate and fees.
The checkout total identifies the product price and any shipping charges, discounts, and taxes collected by us.
Cross-border import charges that are not collected at checkout are addressed in Shipping & Delivery and must be disclosed before purchase.
Authorization and payment
By submitting payment, you confirm that you are authorized to use the selected method.
Depending on the method and our checkout configuration, the provider may authorize funds or collect payment at checkout. An authorization may appear as a temporary hold.
Successful payment or a hold alone does not change the order-acceptance terms in our Terms of Service.
A standard one-time purchase authorizes payment for that purchase only. Any subscription or recurring arrangement, if offered, requires separate, clearly disclosed agreement.
If you select an installment option offered at checkout, review the provider’s payment schedule, fees, and terms before agreeing.
Declined or pending payments
If payment is declined, check your billing details and contact the provider if necessary.
If payment status is uncertain, check your order acknowledgment or contact us before repeating the purchase.
We may request proportionate verification to prevent unauthorized transactions. Never send your full card number, security code, or banking password by email.
Provider fees and transaction questions
Your bank or payment provider may apply currency conversion or cross-border fees under its own terms. Contact that provider about its charges.
If you believe our store charged you incorrectly or more than once, email support@neatmelt.com with the order number, transaction date, and amount.
You may also contact your payment provider; this policy does not limit legal dispute rights.
Cancellations and refunds
Refund eligibility is described in our Return & Refund Policy and applicable law.
If we cancel an order for which payment was collected, we will promptly refund the affected amount. If only an authorization was placed, we will request release or reversal as applicable; provider posting times vary.
For a voluntary return, we inspect the returned item and initiate any approved refund within five business days of receiving it, subject to any shorter legal deadline.
Refunds go to the original payment method unless you agree otherwise and the law permits it. Your payment provider may need an additional 5–10 business days to display the credit; its processing time can vary.
Contact and operator
Email: support@neatmelt.com
Telephone: +1 760-518-3467
Operator: ACOBTA PRODUCTION LIMITED
Registered office: Room 101A, 1/F., Hing Yip Commercial Centre, 272–284 Des Voeux Road Central, Sheung Wan, Hong Kong.