Contact Us

For product questions, order assistance, returns, refunds, or privacy requests, contact Neatmelt using the details below.

Email: support@neatmelt.com
Telephone: +1 760-518-3467

Customer inquiries are handled Monday through Friday, excluding public holidays. We aim to respond within two business days.

Please include your order number and the email address used at checkout when contacting us about a purchase. Do not email full payment-card details, passwords, or unnecessary sensitive information.

Store operator

ACOBTA PRODUCTION LIMITED
Business Registration Number: 30975304

Registered office:
Room 101A, 1/F.
Hing Yip Commercial Centre
272–284 Des Voeux Road Central
Sheung Wan, Hong Kong

Return receiving address

Recipient: Alma Rosendahl
24061 Cambria Lane
Murrieta, CA 92562
United States
Telephone: +1 760-518-3467

Contact us for return instructions before shipping a parcel. The address above is designated for returned goods.

Our Hong Kong registered office and our outbound shipping origins serve different purposes; see Shipping & Delivery for where orders ship from.

Privacy requests

Email support@neatmelt.com with the subject “Privacy Request”, or use the controls on Your Privacy Choices.

We may request information proportionate to the type of request to help locate relevant records or verify authority where permitted.